This Document Contains Chapters 5 to 8 CHAPTER 5: NONVERBAL MESSAGES Multiple Choice Questions 1) Which of the following is a benefit of effective nonverbal communication use? A) more success at influencing others B) less need to communicate verbally C) improvement in online communication skills D) less need for written communication skills Answer: A 2) During her speech to persuade her classmates to get involved in campus politics, Leatrice pounds the podium to draw her audience’s attention to a particularly important point. Leatrice has used nonverbal communication to ____________ verbal communication. A) regulate B) illustrate C) complement D) accent Answer: D 3) When we are listening to someone speak, we are not passive; rather, we nod our heads, purse our lips, lean forward, and so on. These nonverbal behaviors function to A) repeat verbal messages. B) accent verbal messages. C) control the flow of verbal messages. D) help the speaker adapt to the interaction. Answer: C 4) Gila holds up two fingers while telling Henry she’ll be back in two minutes. Gila has used nonverbal communication to ____________ verbal communication. A) regulate B) repeat C) complement D) contradict Answer: B 5) Olivia does not want Justin to know she is disappointed with the golf clubs he gave her for her birthday, so she smiles broadly and jumps up and down as if very excited. Olivia’s use of nonverbal communication is an example of which principle of nonverbal communication? A) Nonverbal communication helps manage impressions. B) Nonverbal messages structure conversation. C) Nonverbal messages can influence communication. D) None of the above. Answer: A 6) Which of the following is true concerning the research on nonverbal communication functions? A) Researchers have found that it is more difficult to detect lying by interpreting nonverbal cues than most people think. B) Nonverbal communication has little to do with persuasion. C) People use verbal communication more than nonverbal communication to manage how others see them. D) Emotional expression is more clearly evident in verbal communication than in nonverbal communication. Answer: A 7) During stressful situations, Andre tends to play with his glasses to calm his nerves and focus his attention. Andre’s nonverbal action is an example of an A) emblem. B) adaptor. C) affect display. D) illustrator. Answer: B 8) Generally, people use facial management techniques to A) enable them to express feelings while achieving desired effects. B) show how they really feel about others. C) establish territorial boundaries. D) distance themselves from others. Answer: A 9) When you avoid eye contact or avert your glance to help maintain privacy, this is also known as A) the facial feedback hypothesis. B) eye avoidance. C) civil inattention. D) an emblem. Answer: C 10) When you come into a lecture hall early, place your books and jacket on a seat, and then go out to talk with friends, you have engaged in behavior best described as A) dominance. B) transactional. C) relational. D) territorial. Answer: D 11) The facial feedback hypothesis posits that A) if you give positive facial cues to others, they will reciprocate. B) negative facial cues have little effect on the feedback people receive. C) facial expressions influence levels of physiological arousal. D) if you feel sad, smiling will eliminate the sadness. Answer: C 12) Most business transactions take place in which proxemic distance? A) social B) public C) personal D) intimate Answer: A 13) Barack has placed a nameplate on his desk with his name and title. This is an example of a(n) A) central marker. B) boundary marker. C) earmarker. D) lineal marker. Answer: C 14) Artifactual communication would include A) jewelry and clothing. B) winking and nodding. C) nearness and contact. D) pupil dilation and eye contact. Answer: A 15) Fatima only wears one kind of perfume, Serenity. When Allison’s friends smell Serenity, they instantly think of Fatima. In this case, the perfume’s smell functions as a(n) ____________ message. A) identification B) ritualistic C) attraction D) control Answer: A 16) Paralanguage may be defined as the A) nonverbal dimension of gesture. B) vocal, verbal dimension of speech. C) vocal, nonverbal dimension of speech. D) movements of the small muscles of the face. Answer: C 17) By paying attention to a person’s paralinguistic cues, we can reasonably judge the ____________ of that person. A) physical state. B) gender C) race D) personality Answer: D 18) Which of the following is NOT a function of silence? A) signaling the solemnity of a message B) demonstrating superiority over a co-worker C) demonstrating socioeconomic status D) using it as a weapon.to hurt others Answer: B 19) People in monochromatic cultures A) don’t pay much attention to color. B) compartmentalize time. C) value silence. D) value traditions. Answer: B 20) In which of Edward Hall’s spatial zones do we keep our friends, where we are able to grasp them at arm’s length? A) intimate B) personal C) social D) public Answer: B 21) Which of the following is NOT a meaning of touch? A) positive emotions B) task-related C) ritualistic D) touch avoidance Answer: D True/False Questions 1) Proficiency in sending and receiving nonverbal messages can directly affect a person’s popularity. Answer: True 2) Your facial expressions can influence some feelings, but not all. Answer: True 3) Emblems are generally paralinguistic cues. Answer: False 4) During team meetings, Luc doodles. This is an example of a self-adaptor. Answer: False 5) The personal distance is the closest of all of Hall’s four distances and ranges from the close phase of actual touching to the far phase of 6 to 18 inches. Answer: False 6) Your regular seat in a classroom is an example of a secondary territory. Answer: True 7) The two important messages that smell communicates are attraction and identification. Answer: True 8) Silence tends to serve the same functions in most cultures. Answer: False 9) Another term for time communication is haptics. Answer: False 10) Monochronemic societies tend to schedule many different tasks at one time. Answer: False 11) Eye messages vary with both culture and gender. Answer: True Completion Questions 1) Nonverbal messages may be used with verbal messages in at least six ways: 1) ____________, 2) ____________, 3) ____________, 4) ____________, 5) ____________, 6) ____________. Answer: to accent, to complement, to regulate, to substitute, to contradict, to repeat 2) Any type of gesture that directly translates into a word or phrase is called a(n) ____________. Answer: emblem 3) Hugo has a habit of being a “close talker,” and this makes Barbara uncomfortable. To keep Hugo from invading her space, Barbara has started crossing her arms in front of her to keep Hugo at a more comfortable distance. Barbara’s nonverbal actions are an example of a(n) ____________-adaptor. Answer: alter 4) If you leave your jacket on the back of a chair in the library while you search the stacks, you have placed a(n) ____________ marker. Answer: central 5) ____________ territories are areas you can call your own, such as your room or your office. Answer: Primary 6) Body piercing and tattoos are types of ____________ communication. Answer: artifactual 7) Karen’s realtor suggested that she bake bread in the oven right before holding an open house for prospective buyers, so that the house would smell “homey.” The realtor’s suggestion is an example of creating a nonverbal ____________ message. Answer: identification 8) Shaking hands, hugging, or kissing upon greeting someone is an example of ____________ touch communication. Answer: ritualistic 9) A positive correlation exists between touch avoidance and ____________. Answer: communication apprehension 10) Temporal communication, or chronemics, concerns the study of ____________. Answer: time Matching Sequence Match the term with an appropriate example.
1) earmarker A) making the okay sign instead of saying “okay”
2) central marker B) smiling to convey or feign happiness
3) affect display C) doodling during a boring meeting to keep from falling asleep
4) emblem D) putting your briefcase in the seat next to you on a bus so no one will sit there
5) adaptor E) putting your trademark on your backpack
Answers: 1. E; 2. D; 3. B; 4. A; 5. C CHAPTER 6: INTERPERSONAL COMMUNICATION AND CONVERSATION Multiple Choice Questions 1) Which of the following statements is generally true about interpersonal communication? A) It occurs between two people who have a relationship. B) It is not contingent on a relationship between the people interacting. C) It can be synonymous with intrapersonal communication. D) It occurs among 3 or more people. Answer: A 2) The more impersonal the interaction between people, the more likely they will A) respond to each other as unique individuals. B) respond to each other according to societal rules. C) establish conversation rules unique to the interaction. D) begin self-disclosing quickly. Answer: B 3) In which of the following situations would the rules of society most likely govern the interaction? A) a parent asking children about their homework assignments B) a friend asking for a ride to school C) strangers conversing with each other as they stand in line for tickets to a movie D) coworkers talking over drinks after a hectic workday Answer: C 4) Kimberly has a tendency to omit the opening stage of conversations in her workplace. She tends to just jump into a conversation without any type of greeting. Kimberly's omission of the greeting A) is a good example of phatic communication. B) may cause her coworkers to feel uncomfortable and throw them off guard. C) probably goes unnoticed. D) is appropriate for the situation. Answer: B 5) Which of the following sequences accurately depicts the five stages of conversation? A) feedforward, turn-taking, business, feedback, follow-up B) opening, business, feedback, turn-taking, closing C) opening, feedforward, business, feedback, closing D) feedforward, feedback, dialogue, turn-taking, follow-up Answer: C 6) Statements such as, “I’m going to tell you something because I consider you a friend,” and “Please listen to everything I have to say before you respond” are most appropriately made in which stage of conversation? A) feedforward B) business C) opening D) dialogue Answer: A 7) Generally, which stage of the conversation process includes the substance of the conversation? A) business B) feedforward C) dialogue D) feedback Answer: A 8) Artemis and Diana are engaged in a conversation about global warming. After Artemis speaks at length about the importance of the issue, Artemis says to Diana, “You think this is important too, right?” Artemis has used a ____________ cue. A) turn-maintaining B) turn-yielding C) turn-denying D) turn-requesting Answer: B 9) After listening to Porter talk on and on about how hard his communication theory class is, Pepper finds an opening in the conversation and says, “Porter, I have something to say.” Pepper is using a ____________ cue. A) turn-requesting B) turn-yielding C) back-channeling D) turn-denying Answer: A 10) Interruptions, in contrast to back-channeling cues, are attempts to take over the role of the A) listener. B) speaker. C) channel. D) message. Answer: B 11) In dialogue, each person is both A) evaluator and sender. B) receiver and evaluator. C) sender and receiver. D) speaker and sender. Answer: C 12) Which of the following statements about monologic and dialogic communication is true? A) Monologic communication is usually preferable to dialogic communication. B) Dialogic communication involves striving for empathy and mutual understanding. C) Monologic communication is preferable in stressful situations. D) Monologic communication is preferable in non-stressful situations. Answer: B 13) Robert is not prepared for the discussion in history class this morning. Every time the history instructor asks the class a question, Robert looks down and avoids eye contact with the instructor. Robert is displaying ____________ cues. A) turn-yielding B) turn-requesting C) turn-denying D) turn-maintaining Answer: C 14) This principle of conversations explains the need of varying the conversation depending on the people involved, the topic, and the context: A) principle of immediacy B) principle of politeness C) principle of flexibility D) principle of dialogue Answer: C 15) Caitlyn is always willing to confirm another person’s importance by understanding how important their time is and offering to help them when necessary. Which maxim of the principle of politeness is Caitlyn demonstrating? A) tact B) generosity C) agreement D) sympathy Answer: B 16) According to the text, which of the following is an appropriate topic for small talk? A) highly controversial topics B) topics that will arouse deep emotions C) lengthy, complex conservations. D) a brief interaction in an elevator. Answer: D 17) Lillian is ____________ when she expresses her regret and sorrow for what she did to her best friend Mansour and admits the wrongdoing was her fault. A) apologizing B) engaging in other-orientation C) engaging in problem solving D) engaging in problem analysis Answer: A 18) Which of the following is NOT one of the guidelines for effective apologies? A) Admit wrongdoing. B) Justify your behavior by mentioning that everyone does it or that others have done worse. C) Avoid excuses. D) Give assurance that it will not happen again. Answer: B 19) According to your text, when Aisha says to her best friend, “Where did you get that watch? I love it!” she is A) praising. B) complimenting. C) critiquing. D) asserting. Answer: B 20) When Manny compliments Matthew on his great oral presentation, Matthew replies, “It was nothing, anyone could have done that.” Matthew’s response to Manny’s compliment is an example of A) minimizing B) accepting. C) retracting. D) verbalizing. Answer: A True/False Questions 1) Asking a gas station attendant for directions is NOT considered interpersonal communication. Answer: False 2) The most common nonverbal greeting, especially in business, is the handshake. Answer: True 3) The fourth step of the conversation, the feedback stage, is the reverse of the opening. Answer: False 4) The closing stage of a conversation often reveals how satisfied those taking part were with the conversation. Answer: True 5) Both speakers and listeners may offer turn-taking cues in conversations. Answer: True 6) Turn-requesting cues let the speaker know that you would like to say something and take a turn as speaker. Answer: True 7) Back-channeling cues are used to communicate various types of information back to the speaker without assuming the role of speaker. Answer: True 8) Turn-maintaining cues do NOT allow you to communicate your wish to maintain the role of speaker. Answer: False 9) Dialogic communication is communication in which people exhibit respect and concern for one another. Answer: True 10) Immediacy does NOT provide a sense of togetherness, of oneness, between speaker and listener. Answer: False 11) Effective conversationalists need to be flexible. Answer: True 12) Small talk only happens in person and not in computer-mediated communication. Answer: False Completion Questions 1) The five stages of conversation are ____________, feedforward, ____________, ____________, and closing. Answer: opening; business; feedback 2) Reflecting back on the conversation is most appropriate during the ____________ stage. Answer: feedback 3) The principle of ____________ suggests that participants in face-to-face conversation should exchange roles of speaker and listener frequently throughout the interaction. Answer: turn-taking 4) The speaker cues, in a conversation, usually begin with ____________ cues and progress to ____________ cues. Answer: turn-maintaining; turn-yielding 5) According to the principle of dialogue, ____________ communication is preferable to ____________ communication. Answer: dialogic; monologic 6) ____________ refers to the joining of the speaker and the listener to create a sense of togetherness. Answer: Immediacy 7) A ____________ compliment is one that is NOT completely positive. Answer: qualified 8) A ____________ is a message of praise, flattery, or congratulations. Answer: compliment Matching Sequence Match the stage of conversation with the correct statement or definition.
1) opening A) “Hi.” “How are you?” “Hello, this is Maria.”
2) feedforward B) “Haven’t we met before?”
3) business C) Emphasizes that most conversations are directed at achieving some goal.
4) feedback D) This is immediately done in face-to-face conversations and in your response to a previous e-mail.
5) closing E) It often reveals how satisfied the persons were with the conversation.
Answers: 1. A; 2. B; 3. C; 4. D; 5. E CHAPTER 7: INTERPERSONAL RELATIONSHIPS Multiple Choice Questions 1) On their second date, Colby and Mac spend a considerable amount of time talking about their pasts, revealing their likes and dislikes, and exploring their compatibilities. Colby’s and Mac’s interactions are indicative of which stage of relationships development? A) contact B) involvement C) intimacy D) dissolution Answer: B 2) Pat and Chris announce at a dinner with friends that they have decided to have a commitment ceremony. Pat’s and Chris’s announcement indicates a(n) A) act of interpersonal commitment. B) testing strategy. C) act of social bonding. D) legal contract. Answer: C 3) “I love you” or “I want to marry you” are statements that would likely be said at which stage of relational development? A) contact B) involvement C) intimacy D) deterioration Answer: C 4) Angela moves out of the apartment she’s shared with Eldon for four years and refuses to take Eldon’s calls. She then throws a party to announce her return to the dating scene and to ask her friends to support her decision. We can reasonably assume from Angela’s actions that she A) is in the repair stage of her relationship with Eldon. B) is not taking appropriate steps to ease the pain of her breakup with Eldon. C) has entered the social separation phase of the breakup. D) is trying to repair the relationship. Answer: C 5) Which of the following characterizes the deterioration stage of relationships? A) an increase in self-disclosure B) an increase in the number of topics discussed C) an increase in withdrawal D) an attempt to resolve differences Answer: C 6) Once a relationship gets to the deterioration stage, some partners may pause during this stage to try to repair the relationship. Others, however, may progress, without stopping, to A) intimacy. B) dissolution. C) contact. D) repair. Answer: B 7) All of the following are types of friendships identified in the book EXCEPT friendship of A) reciprocity. B) association. C) childhood. D) receptivity. Answer: C 8) Bonnie and Shawanna consider themselves friends because they work in the same office and occasionally go out for drinks together after work, but they really don’t have a great sense of loyalty to each other. We can assume that Shawanna’s and Bonnie’s friendship is a friendship of A) association. B) reciprocity. C) receptivity. D) convenience. Answer: A 9) Hannah and Harry formed a relationship based on the fact that they found each other physically attractive and have similar interests. Which theory BEST explains this relationship? A) rules theory B) attraction theory C) social penetration theory D) equity theory Answer: B 10) The lover who sees love as fun, a game to be played, is practicing which type of love? A) erotic B) ludic C) pragmatic D) manic Answer: B 11) All of the following statements describe traditional couples EXCEPT A) share a basic belief system and philosophy. B) see themselves as a blending of two persons into a single couple rather than as two separate individuals. C) are interdependent and believe that each individual’s independence must be sacrificed for the good of the relationship. D) are interdependent and believe that each individual’s independence must not be sacrificed for the good of the relationship. Answer: D 12) According to your book, separates view their relationship A) as a matter of convenience rather than as a result of their mutual love or closeness. B) as important and spend quality time together. C) as intimate, even though they tend to schedule their time together. D) as strong, needing little physical or psychological space. Answer: A 13) Relationship rules theory helps people to A) maintain a strong bond with one another. B) find common ground in establishing relationships. C) clarify several aspects of relationships. D) determine when they should terminate the relationship. Answer: C 14) In romantic relationships, there are eight rules that can keep the relationship together—or, when broken, lead to deterioration and eventually dissolution. Which of the following is NOT one of them? A) Acknowledge each other’s individual identities and lives beyond the relationship. B) Be open, genuine, and authentic with each other. C) Remain loyal and faithful to each other. D) Share quality time with each other; quantity is not a factor. Answer: D 15) The theory that uses the ideas of social exchange but goes a step farther and claims that you develop and maintain relationships in which the ratio of rewards relative to your costs is approximately equal to your partner’s is called ____________ theory. A) equity B) intimate C) relationship D) social penetration Answer: A 16) The theory that claims that you develop relationships that will enable you to maximize your profits is called ____________ theory. A) equity B) social penetration C) social exchange D) depth Answer: C 17) This type of work relationship occurs when an experienced individual is paired with a less experienced individual, with the goal of helping the less experienced individual achieve his or her goals: A) networking B) mentoring C) workplace romance D) friendship of association Answer: B 18) A specialized type of bullying which takes place through any type of electronic communication system is called A) networking. B) depenetration. C) cyberbullying. D) Internet scapegoating. Answer: C 19) José weighed the pros and cons of trying to continue a relationship with Dora after she moved across country to take a new job and decided both the material and emotional costs of maintaining the relationship just weren’t worth the effort. José’s decision to end his relationship with Dora can be BEST explained by ____________ theory. A) attraction B) rules C) social penetration D) social exchange Answer: D 20) Which of the following is a reason why combating cyberbullying is so important? A) It only occurs when one is online. B) It is slow to take hold. C) It is less cruel than face-to-face attacks. D) The bully can hide behind a false name and persona. . Answer: D 21) Families that are high in conversation and high in conformity are called ____________ families. A) consensual B) protective C) pluralistic D) laissez-faire Answer: A 22) Families that are high in conformity and low in conversation are called ____________ families. A) consensual B) protective C) pluralistic D) laissez-faire Answer: B 23) Which of the following is true concerning relationships and the workplace? A) The workplace is a good place to meet a compatible and similar partner. B) Office romances are usually sanctioned by management. C) Couples in work environments make the workplace happier for everyone. D) Promotions and relocations can result in “two-for-one” bonuses for the company. Answer: A 24) Families that are low in conformity and high in conversation are called ____________ families. A) consensual B) protective C) pluralistic D) laissez-faire Answer: C True/False Questions 1) The contact stage does NOT involve interactional and perceptual processes. Answer: False 2) During the involvement stage, your text messaging and Facebook interactions may intensify. Answer: True 3) Manic love is a peaceful and tranquil love. Answer: False 4) Some partners may pause during deterioration and try to seek repair, while others may progress without stopping to dissolution. Answer: True 5) Conformity-orientation refers to the degree to which family members can speak their minds. Answer: False 6) Agapic love is compassionate and selfless. Answer: True 7) According to rules theory, romantic partners should acknowledge each other’s individual identities and lives beyond the relationship. Answer: True 8) Bullying is a behavior that has become a pattern. Answer: True 9) According to the principle of similarity, if you could construct your mate, it’s likely that your mate would look, act, and think very much like you. Answer: True Completion Questions 1) The six stages of relationship development presented in the book include ____________, involvement, ____________, deterioration, ____________, and dissolution. Answer: contact; intimacy; repair 2) The deterioration stage of relationships usually begins with ____________ and progresses to ____________. Answer: intrapersonal dissatisfaction; interpersonal deterioration 3) The intimacy stage of relationship development is usually divided into two phases: ____________ and ____________. Answer: interpersonal commitment; social bonding 4) “Birds of a feather flock together” and “opposites attract” both characterize one aspect of the ____________ theory of interpersonal relationships. Answer: attraction 5) Friendships of ____________ are characterized by loyalty, self-sacrifice, and mutual affection. Answer: reciprocity 6) Lovers who see love as practical and traditional would be classified as ____________ lovers. Answer: pragma 7) The ____________ theory claims that you develop relationships that will enable you to maximize your profits. Answer: social exchange 8) A ____________ is a relationship between two people that the partners see as their most important interpersonal relationship. Answer: primary relationship 9) Attraction theory holds that people form relationships on the basis of ____________. Answer: attraction 10) According to the ____________ theory of relationships, people develop and maintain relationships in which the rewards are distributed in proportion to costs. Answer: equity Matching Sequence Match the statement with the type of love it demonstrates.
1) eros A) “Love is a game, baby. You win some and lose some.”
2) ludic B) “I don’t think my parents would approve of you. You don’t go to the ‘right’ school.”
3) manic C) “I am so glad that I get to marry and spend the rest of my life with my best friend.”
4) pragma D) “I texted you 19 times in the last hour and you didn’t respond. I am totally freaking now!”
5) storge E) “Baby, you’re so hot.”
Answers: 1. E; 2. A; 3 .D; 4. B; 5. C CHAPTER 8: MANAGING INTERPERSONAL CONFLICT Multiple Choice Questions 1) Conflict may be defined as interpersonal when the A) disagreement is between or among interdependent people. B) goals of the individuals are compatible. C) goals of the individuals are not related. D) disagreement may affect one party but not the other. Answer: A 2) Berle and Lo are arguing over when the civil war in the Sudan began. This argument is most clearly a ____________ conflict. A) relationship B) content C) big fight D) consequential Answer: B 3) Amy and Dustin are arguing over who should have the final decision concerning where they will spend the holidays. This scenario BEST exemplifies a ____________ conflict. A) relationship B) content C) inconsequential D) social issues Answer: A 4) According to the text, negative consequences of interpersonal conflict may be due to A) unfair fighting methods. B) close examination of the reasons for the conflict. C) revealing one’s needs within a relationship. D) unequal power in a relationship. Answer: A 5) Minami, who comes from China, a collectivist culture, and Jason, who comes from an individualist culture, are working together on a class project. As they work together, they need to consider some generalizations regarding their cultural orientations toward conflict, such as: A) Minami may tend to disagree with statements that might violate her individual norms. B) Jason may tend to disagree with statements that violate group values. C) Jason is more likely to engage in a conflict when a person violates expected norms. D) Minami is more likely to engage in a conflict with a member of her own country than with Jason. Answer: C 6) Which of the following is true regarding gender and conflict? A) Men tend to withdraw from conflict more than women. B) Men prefer to talk about conflict and resolve it. C) Research indicates that there are no conflict differences between the genders. D) Men use more prosocial strategies than women to resolve conflict. Answer: A 7) Peter never gives up when is he is dealing with a conflict. He argues his point until his wins, not really taking his partner’s point of view into consideration. Which conflict style is Peter most clearly using? A) competing B) avoiding C) compromising D) collaborating Answer: A 8) Quincy almost always backs down from any conflict. His friends call him a human doormat because he lets other people walk all over him. Quincy’s conflict style can BEST be described as A) accommodating. B) competing. C) collaborating. D) compromising. Answer: A 9) Harriet and Maynard cannot decide which movie to see. Harriet wants to see the new action movie and Maynard wants to see a foreign art film. After arguing for a while, they agree to go to another movie, a Civil War drama, which both of them are mildly interested in seeing. This conflict BEST illustrates which conflict style? A) avoiding B) accommodating C) competing D) compromising Answer: D 10) Providencia does not like conflict. Whenever a conflict arises, she either physically leaves the room or sets up mental barriers, so she does not have to deal with the conflict. Providencia’s behavior BEST illustrates which conflict style? A) avoiding B) accommodating C) competing D) compromising Answer: A 11) The conflict strategies people choose are influenced by all of the following except A) family history. B) the goals they wish to achieve. C) their communication competence. D) their educational level. Answer: D 12) Physical flight, setting up physical barriers, or just mentally withdrawing are all examples of A) avoidance. B) redefinition. C) minimization. D) gunny sacking. Answer: A 13) Greer’s primary conflict strategy is to hammer away at her point until the other person just gives up. Greer’s strategy is BEST described as A) negotiation. B) steamrolling. C) defensiveness. D) neutrality. Answer: B 14) Fighting actively includes A) physical force. B) owning your thoughts and feelings. C) belt lining. D) bringing up old issues and problems. Answer: B 15) Which of the following statements would be the BEST descriptive alternative for the statement, “You never call me!” A) “It seems to me that you never call.” B) “I would think you could call me more often.” C) “I think our relationship would be better if you could call me more often.” D) “I sure would enjoy hearing from you more often.” Answer: D 16) When you use strategy to try and get around other people or situations, especially when you conceal your true purposes, you are using A) spontaneity. B) manipulation. C) neutrality. D) evaluative. Answer: B 17) When Pat and Terry argue, Pat’s all-too-frequent strategy is to belittle Terry for getting pregnant at an early age, dropping out of high school, and giving up her baby for adoption. Pat knows these are sensitive and painful issues for Terry. Pat’s behavior is BEST described as A) redefinition. B) minimization. C) argumentativeness. D) belt lining. Answer: D 18) A person who stores up grievances against another person and unloads these during a situation is engaging in the unproductive conflict strategy known as A) avoidance. B) gunny sacking. C) silencing. D) blaming. Answer: B 19) Verbal aggressiveness is A) a constructive conflict management strategy. B) synonymous with argumentativeness. C) a conflict management strategy that may include inflicting psychological pain. D) a confirming conflict management strategy. Answer: C 20) Argumentativeness is A) a constructive conflict management strategy. B) synonymous with aggressiveness. C) unwillingness to see another’s point of view. D) a rejection strategy. Answer: A 21) All of the following suggestions should help facilitation of open expression, limiting the use of silencers in conflict management, except A) listen actively. B) verbalize your appreciation for how the other person sees the conflict. C) create or increase immediacy. D) increase your self-disclosure. Answer: D True/False Questions 1) People must be interdependent to engage in interpersonal conflict. Answer: True 2) Interpersonal conflict occurs only when relationships are in trouble. Answer: False 3) Interpersonal conflict can only lead to negative effects. Answer: False 4) Most conflicts contain elements of disagreement about content and relationship. Answer: True 5) In collectivistic cultures, conflicts most often involve violations of larger group norms and values. Answer: True 6) The consequence of the avoiding conflict management strategy is that both parties lose. Answer: True 7) The conflict management strategies people choose are generally NOT influenced by their family histories. Answer: False 8) Generally, fighting actively is preferable to avoiding conflict. Answer: True 9) Neutrality is a supportive conflict management strategy. Answer: False Completion Questions 1) Interpersonal conflict is a disagreement between or among ____________ individuals. Answer: connected OR interdependent 2) Conflicts over status differences or issues of control are best described as ____________ conflicts; conflicts over events external to the parties involved are best described as ____________ conflicts. Answer: relationship; content 3) In ____________ cultures, conflicts are more likely to occur when people violated expected norms. Answer: individualistic 4) Engaging in a collaborating conflict style generally results in an: I ____________, you ____________ solution. Answer: win; win 5) The only real alternative to force is ____________. Answer: talking and listening 6) People who enter into conflict with the attitude that they know it all are engaging in the defensive strategy of ____________. Answer: certainty 7) ____________ refers to a special type of avoidance, where you refuse to discuss the conflict or listen to the other person’s argument. Answer: Non-negotiation 8) ____________ refers to a quality that is productive in conflict resolution. It refers to your willingness to press for your point of view; it is your tendency to speak your mind on significant issues. Answer: Argumentativeness 9) Verbal aggressiveness ____________ the user’s credibility. Answer: decreases Matching Sequence Match the conflict style to its orientation.
1) I lose, you lose. A) competing
2) I lose, you win B) avoiding
3) We both win some and lose some. C) compromising
4) I win, you win. D) collaborating
5) I win, you lose. E) accommodating
Answers: 1. B; 2. E; 3. C; 4. D; 5. A Test Bank for Essentials of Human Communication Joseph A. DeVito 9780205940882, 9780134890388, 9780134877426, 9780134202457
Download
Close
Close
